TWR operates a 24/7/365 multi-function Call Center that operates 24/7/365 for Live Telephone Answering Service and Alarm Monitoring Service for Security Systems installed at Residential and Commercial clientele.
The professional Call Center staff is highly trained and fully certified to perform the required responsibilities of a Telephone Answering Service. As a telephone answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Telephone Answering Service greatly enhances the image and efficiency of any business through the expertise provided by our professional staff. Using state-of-the-art computerized equipment, we customize each client's service. We convey the same personal attention to their callers that they would receive if they talked to someone who worked for their business. TWR integrates a total communications package that effectively answers telephone calls for a business when they are unavailable. This includes routine and emergency telephone calls and following the instructions provided by our clients. TWR's Call Center provides 24/7/365 Telephone Answering Service, Remote Receptionist, Order-Entry, Reservations and Staffing Registry on top of a broad menu of Telemessaging services.
TWR answers in-bound telephone calls for many businesses during their peak times and after-hours when they are unable to answer calls themselves to ensure that a Live Operator is answering all Calls. This eliminates callers from having to leave a Voicemail or an Answering Machine. Depending on each circumstance, messages are then transcribed and delivered to key personnel for our clients by a Telephone Call, Text, Email, Fax, and Pages.
TWR also provides and installs Security Alarm Systems for both Residential and Commercial clients. In the event of an Alarm for our customers, a signal is sent to TWR's Central Alarm Station with specific details such as Burglary and Fire, Panic and Medical pendants. TWR processes these alarm signals quickly to protect our customers for an unexpected intrusion, burglary, robbery, medical and fire alarm. Operators respond to these alarms using various communication's tools TWR has in place to provide specific details to the Police, Sheriff, EMS and etc. in their area. We use the reporting details from such alarms to provide additional layers of protection and safety to our clients and the officers who respond.
The telephone service agents who staff the call center, must undergo a pre-employment security screening, and pass a skills aptitude assessment, then must complete an industry-standard training program before being considered qualified to operate in this field. Additionally, each agent is re-screened and certified every two years as required by law by the FBI and the Maryland State Police. The Telephone Answering Service, a component of the call center, has an annual quality control check to be certain it is functioning in accordance with the strict professional standards established in this field.
Wage is determined based on experience level
Differential Wages benefits for Cat-Eye Work Shifts.
Email Resume to: firstname.lastname@example.org
Mail Resume to:
Call Center Management
PO Box 299
Cumberland, MD 21501-0299
Fax Resume to: (301) 777-7845
An Equal Opportunity Employer. TWR's hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.